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Ref: #73288

SAP Support Lead

  • Practice SAP

  • Technologies SAP Technology Jobs

  • Location London, - None Specified -

  • Type Contract

Job Title: SAP Support Lead 
Duration: 6 months
Rate: £600 per day outside IR35
Location: Local Council (1 day per week onsite)

Overview
Experienced SAP Support Lead required to establish and lead a support function following a major SAP implementation. You’ll manage hypercare, stabilise the platform, and transition into BAU support.

Key Responsibilities

  • Set up SAP support model, processes, and SLAs
  • Lead and manage hypercare phase
  • Triage and resolve incidents across functional/technical teams
  • Transition support into BAU operations
  • Manage third-party vendors and stakeholders
  • Implement reporting, governance, and continuous improvement

Key Experience

  • Proven SAP Support/Service Lead experience
  • Strong background in hypercare and support setup
  • Knowledge of SAP modules (e.g. S/4HANA, Finance, HR, Procurement)
  • ITIL-aligned service management experience
  • Public sector experience desirable

Deliverables

  • Established support function with SLAs
  • Successful hypercare and BAU transition
  • Clear documentation and reporting framework
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