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Ref: #73296

ServiceNow FSO Architect

Job Title: ServiceNow Architect (CSM / FSO)
Contract Type: Freelance (Remote)
Duration: 12 months

Overview:
We are seeking an experienced ServiceNow Architect with strong expertise in Customer Service Management (CSM) and Financial Services Operations (FSO) to lead solution design and delivery for a large-scale transformation programme. This is a fully remote, 12-month freelance contract.

Key Responsibilities:

  • Architect end-to-end ServiceNow solutions across CSM and FSO modules
  • Lead design workshops and translate business requirements into scalable technical solutions
  • Define platform architecture, data models, integrations, and best practices
  • Provide technical leadership to developers and ensure quality of deliverables
  • Oversee integrations with third-party systems (APIs, middleware)
  • Ensure alignment with ServiceNow best practices and governance standards

Required Skills & Experience:

  • Proven experience as a ServiceNow Architect (5+ years on platform)
  • Deep expertise in CSM and FSO modules
  • Experience with integrations (REST/SOAP APIs, integration hubs)
  • ServiceNow certifications (CSA, CIS-CSM; FSO preferred)
  • Experience working in regulated environments (financial services preferred)
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